Appointments

Online Booking

Surgery and clinic attendance is by appointment only – to make an appointment you can visit our Consulting Room.

If you are registered for online services you are able to book appointments and cancel appointments through SystmOnline.

If you have not yet registered you can register online.

Please contact the practice if you wish to discuss a possible procedure requirement.

By Telephone

To book an appointment over the phone please call Vernon Street Medical Practice on 01332 332812 or The Lanes Medical Centre on 01332 271374 during opening hours.

In Person

To make an appointment in person please visit reception during opening hours.

Did Not Attend (DNA) Appointments Policy

To ensure all patients receive access to a doctor in a timely manner, each patient that fails to arrive for a pre-booked appointment will receive a letter reminding them of the appointment that was booked and missed. A patient will be advised of our DNA Policy once a clinician confirms a patient’s first DNA incident. Any patient that does not attend a total of three times within a 12 month rolling period will be given a written notice to register with an alternative GP Practice.

For further information please read our DNA policy in full.

Patients who do not attend for appointment

Presently more than 10% of all appointments to your GP are requested by patients who subsequently do not attend. This is a disgraceful misuse of the appointment system and results in patients, who genuinely need to be seen by their doctor, having to wait longer than they should do. The number of appointments lost is staggering and runs into thousands per year.

The Practice has decided that patients who abuse the appointment system will be removed from the practice list.

Cancelling An Appointment

You can now cancel an appointment online.If you are not yet registered for online services please complete the Online Registration Form.

If you do not need your appointment with the doctor or nurse it is very important that you cancel so that the appointment can be made available for another patient. At present we offer over 50,000 appointments per year but at peak times we can still struggle to satisfy patient demand. We therefore reserve the right to remove patients from our list who persistently abuse and misuse the appointment systems.

Reception

The receptionists are there to help you but have a difficult job managing the volume of telephone calls and enquiries. When telephoning for medical attention the receptionist will ask you for a few details. They have been asked to do this by the doctor and it is to ensure that your enquiry is dealt with as effectively and efficiently as possible.