Medicines Orderline (MOLs) now has a call back facility

To save patients waiting in a phone queue we have introduced a call back system where patients can email a request for a call back from a MOL operative.

Patients can find information on how to email a request for a call back by visiting our website at

In the email itself patients will need to tell us:

  1. The name of their GP practice
  2. Their name
  3. Their date of birth
  4. Their contact telephone number
  5. Press send

Please note that no responses will be provided via email as the purpose of email is to request a call back only. We expect to be able to call you back within 48 hours (excluding Saturdays and Sundays) but that may vary according to the volume of enquiries we are processing. We will attempt to call you back three times only.