Online

You can order your prescriptions online, please make you request by completing our online form.

If you are registered for online services you are able to order your prescriptions through SystmOnline.

If you have not yet registered you can register online.

Prescription Medicines Order Line

When you receive your prescription, tear off the right hand side portion and keep this safely until your next repeat prescription is due. This can be used to order your next prescription.

Contact the Medicines Oderline on 0115 855 0260 Monday – Friday 08:00-16:00 when you need to request repeat medication.

We no longer take requests for repeat medication at the practice.

Please note that your medication will be subjected to regular review by the doctors and practice pharmacists.

For further information about the prescription medicines order line, please view:

• The prescription medicines order line
• The prescription medicines order line opening times notice

When will my prescription be ready?

Please note that it takes 2 working days to process a request for a repeat prescription. Many patients are unaware of what is involved when requesting a repeat prescription. We have approximately 100 requests per day each of which has to be processed by the Repeat Prescription Clerk.

The Repeat Prescription Clerk has to check the computer system to see if your Repeat Prescription request is authorised.

If the repeat prescription is authorised then the prescription is printed and put through to the doctor to check and sign the prescription. Once signed the prescription can be either picked up by your preferred Pharmacy, sent electronically to your preferred pharmacy or collected at the surgery (If you have someone collecting your prescription on your behalf at the surgery they will be required to provide details of your full name, address and date of birth in order to obtain your prescription, this is for security purposes).

If your prescription is not authorised it will require further review by our doctors or practice pharmacists to make sure that the medicines you have requested can be issued safely. You may be asked to make an appointment for a review of your medication before it can be issued.

Electronic Prescription Service

What does this mean for you?

If you collect your repeat prescriptions from your GP you will not have to visit your GP practice to pick up your paper prescription. Instead, your GP will send it electronically to the place you choose, saving you time.

You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop.

You may not have to wait as long at the pharmacy as there will be time for your repeat prescriptions to be ready before you arrive.

Is this service right for you?

Yes, if you have a stable condition and you:

• don’t want to go to your GP practice every time to collect your repeat prescription.
• collect your medicines from the same place most of the time or use a prescription collection service now.

It may not be if you:

• don’t get prescriptions very often.
• pick up your medicines from different places.

How can you use EPS?

You need to choose a place for your GP practice to electronically send your prescription to. This is called nomination. You can choose:

• a pharmacy.
• a dispensing appliance contractor (if you use one).

Ask any pharmacy or dispensing appliance contractor that offers EPS or your GP practice to add your nomination for you. You don’t need a computer to do this.

Can I change my nomination or cancel it and get a paper prescription?

Yes you can. If you don’t want your prescription to be sent electronically tell your GP. If you want to change or cancel your nomination speak to any pharmacist or dispensing appliance contractor that offers EPS, or your GP practice. Tell them before your next prescription is due or your prescription may be sent to the wrong place.

Is EPS reliable, secure and confidential?

Yes. Your electronic prescription will be seen by the same people in GP practices, pharmacies and NHS prescription payment and fraud agencies that see your paper prescription now.

Sometimes dispensers may see that you have nominated another dispenser. For example, if you forget who you have nominated and ask them to check or, if you have nominated more than one dispenser. Dispensers will also see all the items on your reorder slip if you are on repeat prescriptions.

If you are unhappy with your experience of nomination

You can complain to the pharmacy, dispensing appliance contractor (DAC) or GP practice. You can also complain to Derby and Derbyshire CCG if your complaint cannot be resolved.

For more information visit www.hscic.gov.uk, your pharmacy or GP practice.