Please note that the online appointments system can only be used to book appointments with a doctor and not nursing or other clinics.
After listening to concerns from our patients, we have recently changed our appointment system. Daily telephone triage is now offered for patients so that if you unable to book an appointment you will at least be able to speak with a doctor (but not necessarily the doctor of your choice). Advanced appointments can now be booked online from this website (see link at the top of this page). If you wish to take advantage of this new system you will need to call into either surgery to pick up an application form. Please note that any abuse of the system will result in the removal of this privilege.
Patients who do not attend for appointment
Presently more than 10% of all appointments to your GP are requested by patients who subsequently do not attend. This is a disgraceful misuse of the appointment system and results in patients, who genuinely need to be seen by their doctor, having to wait longer than they should do. The number of appointments lost is staggering and runs into thousands per year. The Practice has decided that patients who abuse the appointment system will be removed from the practice list.
Cancelling An Appointment
You can now cancel an appointment online, from this website, but you will need to register for this please see the appointments shortcut at the top of the page.
If you do not need your appointment with the doctor or nurse it is very important that you telephone (or call in) to cancel so that the appointment can be made available for another patient. At present we offer over 50,000 appointments per year but at peak times we can still struggle to satisfy patient demand. We therefore reserve the right to remove patients from our list who persistently abuse and misuse the appointment systems.
The receptionists are there to help you but have a difficult job to deal with telephone calls and enquiries coming from every direction. When telephoning for medical attention the receptionist may ask you for a few details. They have been asked to do this by the doctor and is to ensure that your enquiry is dealt with as effectively and efficiently as possible.